Laptop warranties will vary dependent upon what is available for the given shell from the shell manufacturer. The warranty for the shell will be entirely based upon what is given by that shell's manufacturer. The shell may include, but is not limited to, the plastic casing, Motherboard, LCD, as well as all I/O jacks associated with it. Service for these components ALWAYS requires return to the shell manufacturer. Any warranty service for the shell and it's associated components made through us will be shipped back to the manufacturer using ground shipping. Any additional shipping options are the customers responsibility. We may, in some cases and at our discretion, arrange for the laptop to go direct to the shell manufacturer from the customer for repair. This will be entirely at our discretion. The battery and power supply are also covered under warranty by the shell manufacturer, and any service for these items is differed to them. Batteries are generally warrantied for 6 months. User serviceable components will be covered under the same policies as our standard desktop systems for the period of time for which a warranty is purchased. No shipping will be covered. All laptop warranties have lifetime support.
International Warranty (System Components Only) The only warranty available for international orders will be One Year Parts and Labor with Lifetime Support. Under this we will replace or repair any faulty component for the given warranty period with no charge made for said component or the required labor. In some instances, specifically in the case of special order components and non-standard computer components (May include but is not limited to: high end graphics cards, video monitors, EOL [End of Life] components, and any other non-standard system component), we may require that the component go back to the original manufacturer for repair (Unless within thirty days of delivery). We DO NOT cover any shipping for any international order except in the case of shipping damage which will be handled under our shipping damage policy. We will ship replacement components under the customers direction via their chosen service. In the case of the US Postal Service, we assume no liability for any lost or damaged component. Any replaced component must be returned to us by the customer within 30 days. Any components not returned are subject to charge to the customer, and any unpaid charges for missing components may result in termination of customers warranty and support policy. In the event of any international warranty shipments, we will not be held responsible for any duties or taxes incurred for the shipment. We will always make our best effort to prevent this by listing replacement components as being for warranty service. We do our best to prevent customs issues, and rarely have a problem with this in most international locations.
Express Shipping Warranty (US Only) Our Express Shipping Warranty provides the same parts and labor coverage as our standard warranty. Under this warranty we will cover shipping in both directions for both the computer and any components for the time period specified (one or two years). All Returns require an RMA number. We will cover shipping costs to provide delivery to and from our location in no more than three business days (Method used, whether ground or air, will be based on the shippers estimated delivery date). In the event that we are arranging pickup, the customer is still responsible for properly packaging the items being sent back. PLEASE SAVE YOUR PACKAGING.
We reserve the right to charge the customer for costs incurred due to improper packaging. In the event that air shipping is used, the customer generally will have to fill out an airbill which will be provided by the pickup driver. The customer MUST select Three Day Air shipping (with FedEx, it is called Express Saver). If a customer selects anything other than this they are responsible for the cost of the shipment, and their product(s) will not be returned until this amount is paid in full. When we are scheduling a pickup, the customer is expected to make a reasonable effort to accommodate the scheduling of said pickup. In the event that other options are needed we may modify this policy at our discretion. In the event that a faster shipping turnaround is requested, the customer will be responsible for the difference between the requested method and that which would normally be used as a condition of this warranty option. In most cases where we cross ship components under the express warranty, we will provide a return label in the package. In the event that we are not able to do this we will make other arrangements to provide for the transportation. We may also, at our discretion, drop ship a component from one of our vendors via ground shipping, so long as it is expected to arrive within the standard time period. Return of parts replaced in this manner is still required, and return shipping arrangements will be made at the time of RMA.
Before any return of any nature can be made, an RMA number must be issued. The customer must contact us to have said number issued. The customer must be willing to troubleshoot their system with our tech support team before an RMA will be issued. Technical support may be provided via telephone, email, and remote support software. Failure to troubleshoot the system with support may result in additional charges for return of systems or components and may lead to discontinuing of warranty services. If a customer insists upon the return of a so-called faulty component without approval of ADK and it is found not to be bad, the customer will be charged for any new component they have received as well as any shipping charges incurred to ADK.
ADK will be responsible for any loss or damage incurred to any package that we ship via our approved carrier on our account. We will, at our expense, repair or replace any damaged or lost items, so long as the Shipping Damage Policy is not violated. There are instances where we will, at the direction of a customer, ship in ways other than our approved shipping method, but we will not be responsible in any way for any loss or damage that may occur during shipment. Products damaged in shipping must be reported to us within 48 hours of receipt. All shipping carriers have a very strict time limit for such reporting, and if we are not made aware of the damage within the time frame allowed by the shipper, we will not be able to process the damage claim. Damaged products reported to us in the proper time frame will be picked up and repaired/replaced by us, with no cost to you. We may choose to have it repaired at a local computer store, at our discretion. Damaged Computers do not constitute a refund, therefore we will fix or replace the damaged system at our discretion. Rush fees will not be refunded due to damage in shipping. If a customer believes that their system has been damaged, they must call us with accordance to the time frame of this policy. Before any arrangements can be made for return, the customer must go through our standard RMA process to attempt to remedy the damage in the quickest manner possible. Before a system can come back to ADK because of damage, it must be approved by ADK's tech support department. Due to the nature of carrier claims departments, all of the carrier's policies must be followed to insure that the claim is paid. This may specifically include waiting on the carrier to inspect a damaged package. In many cases it also means that a package shipped ground must be returned via ground shipping. This means that we are unable to expedite that specific shipping process for any price, as doing so may void the coverage of any shipping damage by the carrier and ADK. Any deviation by the customer from the carriers claims policy may result in non-coverage of the damage claim.