Software Boxed or Download is not Returnable
Software boxed or downable software cannot be returned/refunded once opened and/or registered.
Please contact us about Operating system, software version upgrade/updates and hardware compatibility BEFORE purchasing.
Open boxed software is non-refundable. If we are building a system and begin installation of purchased software, it is not refundable. Custom order boxed software is non-refundable. Example: If it is not listed on the web site and we must special order from a distributor for you.
Digital licenses or downloaded licenses (Waves, East West, Magix, Avid, etc are non-refundable. Vienna Full Libraries and other sample libraries are non-refundable. No refund on opened and registered iLoks or E-licenser USB copy protection keys. Returns on boxed unopened software will be handled on a case by case basis.
Please make sure to check with the manufacturers for demo versions of the software product.
Feel free to contact us with any questions before purchasing the product.
Download products will be processed a minimum of available 24 hours after purchase. We do not offer instant downloads Orders are delayed at least one business day to help reduce fraudulent orders. Once your order is processed you will receive a code via email. Orders placed Monday through Friday 10AM and 6:00PM EST will typically receive the email in a by the end of the following business day. For orders placed outside of our normal business hours your code will likely arrive the end following business day.
You may be contacted by ADK to confirm your order before receiving your product download code.